1. PLACING AN ORDER.Find the product(s) you want on the Merakilo website
• Select the size you require and press ‘Add to Basket’
• Once you've added all of the items you require to your basket, select checkout
• You will be asked to input your shipping & billing details
• Review your order to ensure all items & details are correct
• Press ‘Place Order’
• You will then receive an order confirmation via email to the email address
provided at the time of ordering
In the unlikely circumstance we’d be unable to fulfil your order for whatever reason,
an email will be sent to the address supplied by yourself when you placed the order
explaining the issue that may have arose.
Remember to check your basket and delivery information to ensure your order is
correct before pressing the ‘Place Your Order’ button, as we may not be able to
amend your order once it has been submitted.
1.1 MERAKILO RESERVES THE RIGHT TO REJECT OR CANCEL YOUR ORDER FULFILMENT OF ALL ORDERS ON THE MERAKILO WEBSITE. WE EXPLICITLY RESERVE THE RIGHT NOT TO ACCEPT YOUR ORDER FOR ANY OF THE FOLLOWING REASONS:• The product is not available / in stock
• Your billing information is not correct or not verifiable
• Your order has been suspected of fraudulent activity
• We could not deliver to the address provided by yourself
• Force Majeure
• In the event of misspelling, pricing or other errors or mistakes in the website
1.2 DATA CHECKWe may run some checks on your details before we ship your order. These checks
may include verifying your address and payment details linked to your order. Any
orders found to be made under fraudulent pretences will be followed up with an
2. PRICES/CURRENCYThe product prices displayed on the website are inclusive of Value-Added Tax
(VAT). Shipping rates are applied per order. The exact shipping rates depend on the
country where your order is being delivered.
2.1 PRICES MAY VARY.Conversion rates may apply.
2.2 PRICE CHANGES
Merakilo reserves the right to change the price of a product at any time without any
forewarning. Any orders placed prior to this change cannot be amended to the
3. SHIPPING & DELIVERYAll orders made on the Merakilo website are dispatched from the UK. We aim to get
all orders out on the same day; however, due to volumes this is not always possible.
Tracking numbers, if applicable, are included in dispatch confirmation emails.
When selecting our ‘UK Next Working Day’ delivery method, the cut-off point for
guaranteed next day delivery is 15:00 GMT. Orders placed after this period will be
dispatched the following day.
When selecting our Royal Mail delivery method, orders placed before 15:00 GMT will
be dispatched the same day.
Merakilo cannot be held accountable for parcels delayed to reasons beyond our
control, including but not limited to the following:
Customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of
terrorist attack, weather, natural disasters, fire, epidemics or failure of public or
private telecommunications networks.
3.1 CUSTOMSCountries outside of the European Union may be subject to additional duties to be
As the recipient, you are liable for all import duties, customs and local sales taxes
levied by the country you reside in; payment of these is necessary to release your
order from customs on arrival.
The final value of your order does not include any additional duties required. The
carrier, prior to delivery, will inform you of the additional duties.
If you refuse to pay the duties to release your order, the order will subsequently be
returned back to the Merakilo warehouse and refunded. A shipping & handling fee
may be deducted from your refund.
By law, Merakilo is required to state the correct amount paid for any outgoing
international package. Any requests to change this information will be denied.
4. PROMOTIONS / OFFERS
4.1 GIFT CARDSOnce a gift card has been issued, the card becomes that customers’ property.
Merakilo reserves the right to refuse or cancel a gift card without any further
Gift cards have a validity of 12 months, and don’t need to be spent all at once.
Gift cards are only valid on the site in which they have been purchased from. I.e.
www.merakilo.com. Gift card purchases can only be utilised on the .com store.
4.2 DISCOUNT CODESOnly one discount code can be used per order.
Merakilo reserves the right to refuse or cancel the use of a discount code without any
Usage of discount codes are subject to stock availability.
5. INTELLECTUAL PROPERTY RIGHTSMerakilo owns all intellectual property rights in the website and in the material
published on it. These works are protected by copyright laws worldwide.
Permission is granted to temporarily download one copy of the materials (information
or software) on Merakilo’s web site for personal, non-commercial transitory viewing
only. This is the grant of a license, not a transfer of title, and under this license you
may not: modify or copy the materials, use the materials for any commercial
purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Merakilo web
site; remove any copyright or other proprietary notations from the materials; or
Transfer the materials to another person or "mirror" the materials on any other
server. This license shall automatically terminate if you violate any of these
restrictions and may be terminated by Merakilo at any time. Upon terminating your
viewing of these materials or upon the termination of this license, you must destroy
any downloaded materials in your possession whether in electronic or printed format.
100 Kiln Lane
Company no: 9939948
A. WHAT INFORMATION WE COLLECTWE DO NOT STORE CREDIT CARD DETAILS NOR DO WE SHARE CUSTOMER
DETAILS WITH ANY 3RD PARTIES. The information we collect via this website may
1. Any personal details you type in and submit, such as name, address, email
2. Data which allows us to recognise you, your preferences and how you use this
website. This saves you from re-entering information when you return to the site.
This data is collected by cookies from your navigation around the site. A cookie is a
small amount of data which we send to your computer. The data is then stored on
your browser or hard disk. Most web browsers can be set to prevent you from
receiving new cookies, notify you before accepting cookies or disable cookies
altogether. Details about this can normally be found in the Help facility provided with
your browser. If you disable cookies, you will not be able to receive personalised
facilities and your progress to check out may take longer. The cookies store
information only for as long as you are viewing the website.
3. Your IP address (this is your computer’s individual identification number) which is
automatically logged by our web server. This is used to note your interest in our
4. Your preferences and use of email updates, recorded by emails we send you (if
you select to receive email updates on products and offers).
B. WHAT WE DO WITH YOUR INFORMATIONAny personal information we collect from you will be used in accordance with the
Data Protection Act 1998 and other applicable laws. The details we collect will be
1. To process your order, to maintain guarantee records and to provide after-sales
service (we may pass your details to another organisation to supply/deliver products
or services you have purchased and/or to provide after-sales service);
2. To carry out security checks (this may involve passing your details to credit
reference agencies, who will check details we give them against public and private
databases and may keep a record of that check to use in future security checks - this
helps to protect you and us from fraudulent transactions);
3. To comply with legal requirements
we may use third parties to carry out certain activities, such as processing and
sorting data, monitoring how customers use our site and issuing our emails for us.
We would also like to inform you of various promotions, goods and services that may
be of interest to you. You may be contacted by post, email, telephone, SMS or such
other means as we regard as appropriate, including new technology. If you wish to
receive these communications, please tick the "Yes" box when entering your
personal details. You may unsubscribe at a later date, if you wish - see "Your rights"
C. YOUR RIGHTS1. You can ask us to update your personal information by emailing precise details of
your request to us by using the ‘submit update’ page of the Merakilo website. Please
ensure you type "update" in the subject line of your email.
2. You can ask us not to send you future marketing communications. To do this,
simply email us, firstname.lastname@example.org. Type "No Marketing" in the subject line and
then the following in the main text: -
your postal address, including postcode, your email address
We will then suppress your data from all direct marketing, although we will still keep
it for processing your order and fulfilling customer service and after sale obligations.
Alternatively, you can post your request to the address in (3) below.
3. You also have the right to request a copy of any personal information we hold
about you. To do this, simply write to us at the following address:
100 Kiln Lane,