Merakilo Terms and Conditions

1.PLACING AN ORDER

• Find the product(s) you want on the Merakilo website

• Select the size you require and press ‘Add to Basket’

• Once you’ve added all of the items you require to your basket, select checkout option

• You will be asked to input your shipping & billing details

• Review your order to ensure all items & details are correct

• Press ‘Place Order’

• You will then receive an order confirmation via email to the email address provided at the time of ordering

In the unlikely circumstance we’d be unable to fulfil your order for whatever reason, an email will be sent to the address supplied by yourself when you placed the order explaining the issue that may have arose.

Remember to check your basket and delivery information to ensure your order is correct before pressing the ‘Place Your Order’ button, as we may not be able to amend your order once it has been submitted.

1.1 MERAKILO RESERVES THE RIGHT TO REJECT OR CANCEL YOUR ORDER FULFILMENT OF ALL ORDERS ON THE MERAKILO WEBSITE. WE EXPLICITLY RESERVE THE RIGHT NOT TO ACCEPT YOUR ORDER FOR ANY OF THE FOLLOWING REASONS:

• The product is not available / in stock

• Your billing information is not correct or not verifiable

• Your order has been suspected of fraudulent activity

• We could not deliver to the address provided by yourself

• Force Majeure

• In the event of misspelling, pricing or other errors or mistakes in the website information

1.2 DATA CHECK

We may run some checks on your details before we ship your order. These checks may include verifying your address and payment details linked to your order. Any orders found to be made under fraudulent pretences will be followed up with an investigation.

1.3 USER CONTENT

When you transmit, upload, post, e-mail, share, distribute, reproduce or otherwise make available suggestions, ideas, inquiries, feedback, data, text, software, music, sound, photographs, graphics, images, videos, messages or other materials ("User Content") on the Site, you are entirely responsible for such User Content. You hereby grant to us a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free license to use, copy, license, sublicense, adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit, and otherwise exploit such User Content throughout the world, in all media now known or hereafter developed, for any purpose whatsoever, including without limitation, developing, manufacturing, distributing and marketing products.

You represent and warrant that you own or otherwise control the rights to your User Content. You agree not to engage in or assist or encourage others to engage in transmitting, uploading, posting, e-mailing, sharing, distributing, reproducing, or otherwise making available User Content that (a) is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; (b) you do not have a right to make available under any law or under contractual or fiduciary relationships; (c) is known by you to be false, fraudulent, inaccurate or misleading; (d) you were compensated for or granted any consideration by any third party; or (e) infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party.

We are in no way responsible for examining or evaluating User Content, nor do we assume any responsibility or liability for the User Content. We do not endorse or control the User Content transmitted or posted on the Site and therefore, we do not guarantee the accuracy, integrity or quality of User Content. You understand that by using the Site, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will we be liable in any way for any User Content, including without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Site. You hereby waive all rights to any claims against us for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content.

You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse to post or remove any User Content and we reserve the right to change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms and Conditions, we have the right to remove any User Content that violates these Terms and Conditions or is otherwise objectionable and we reserve the right to refuse service and/or terminate accounts without prior notice for any users who violate these Terms and Conditions or infringe the rights of others.

1.4 Deletion of User Content

If you wish to delete your user content on our website or in connection with our mobile applications, please contact us by email at info@merakilo.com and include the following information in your deletion request: first name, user name/screen name (if applicable), email address associated with our website and/or mobile applications, your reason for deleting the posting, and date(s) of posting(s) you wish to delete (if you have it). We may not be able to process your deletion request if you are unable to provide such information to us. Please allow up to 10 business days to process your deletion request.

1.5 Consumer Rights

Legal right to cancel

You have the right to cancel your contract without giving any reason.

The cancellation period in respect of any goods already sent to you will expire 14 days from the

day after you or a third party other than the carrier and indicated by you acquires, physical

possession of the goods in respect of which you wish to cancel your contract

 To exercise the right to cancel, you must inform us ( Merakilo Ltd, Unit 17F Westside Industrial

Estate, Jackson Street, St. Helens, WA9 3AT, E mail: info@merakilo.com) of your decision to

cancel this contract by a clear statement (e.g. a letter sent by post, or e-mail). You may use the

attached cancellation form, but it is not obligatory. (Model Cancellation Form)

To meet the cancellation deadline, it is sufficient for you to send your communication

concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel your contract in the manner provided within 14 days after the day you received the

goods, we will reimburse to you all payments received from you, including the costs of delivery

(except for the supplementary costs arising if you chose a type of delivery other than the least

expensive type of standard delivery offered by us).

If you have received goods in connection with your order you shall send back the goods, without

undue delay and in any event not later than 14 days from the day on which you communicate

your cancellation of the contract to us. The deadline is met if you send back the goods before the

period of 14 days has expired. You will have to bear the direct cost of returning the goods.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the

loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your

decision to cancel your contract.

We will make the reimbursement using the same means of payment as you used for the initial

transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees

as a result of the reimbursement. We may withhold reimbursement until we have received the

goods back or you have supplied evidence of having sent back the goods, whichever is the

earliest.

PRICES/CURRENCY

The product prices displayed on the website are inclusive of Value-Added Tax (VAT). Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered.

2.1 PRICES MAY VARY ACROSS STORES.

Conversion rates may apply.

2.2 PRICE CHANGES

Merakilo reserves the right to change the price of a product at any time without any forewarning. Any orders placed prior to this change cannot be amended to the revised price.

SHIPPING & DELIVERY

All orders made on the Merakilo website are dispatched from the UK. We aim to get all orders out on the same day; however, due to volumes this is not always possible. Tracking numbers, if applicable, are included in dispatch confirmation emails.

When selecting our ‘UK VIP Shipping’ delivery method, the cut-off point for guaranteed next day delivery is 15:00 GMT. Orders placed after this period will be dispatched the following day.

Merakilo cannot be held accountable for parcels delayed to reasons beyond our control, including but not limited to the following:

Customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.

CUSTOMS

Countries outside of the European Union may be subject to additional duties to be paid.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these is necessary to release your order from customs on arrival.

The final value of your order does not include any additional duties required. The carrier, prior to delivery, will inform you of the additional duties.

If you refuse to pay the duties to release your order, the order will subsequently be returned back to the Merakilo warehouse and refunded. A shipping & handling fee may be deducted from your refund.

By law, Merakilo is required to state the correct amount paid for any outgoing international package. Any requests to change this information will be denied.

4.1 GIFT CARDS

Once a gift card has been issued, the card becomes that customers’ property.

Gift Cards cannot be used in the purchase of another Gift Card.

Merakilo reserves the right to refuse or cancel a gift card without any further discussion.

Gift cards have a validity of 12 months, and don’t need to be spent all at once.

Gift cards are only valid on the site in which they have been purchased from. I.e. uk.merakilo.com gift card purchases can only be utilised on the uk.merakilo.com store.

If a gift card is used as payment, refunds will be refunded back onto the original gift card"

4.2 DISCOUNT CODES

Only one discount code can be used per order.

Merakilo reserves the right to refuse or cancel the use of a discount code without any further discussion.

Usage of discount codes are subject to stock availability.

4.3 Promotional Offers

Promotions may vary across stores.

To qualify for free shipping, you need to order from your dedicated store

INTELLECTUAL PROPERTY RIGHTS

Merakilo owns all intellectual property rights in the website and in the material published on it. These works are protected by copyright laws worldwide.

Permission is granted to temporarily download one copy of the materials (information or software) on Merakilo Ltd's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials, use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

attempt to decompile or reverse engineer any software contained on Merakilo Ltd's web site; remove any copyright or other proprietary notations from the materials; or

transfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Merakilo Ltd at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

4.4 After- Sale Service

Questions, comments or requests regarding these terms and conditions or our Products should be addressed to info@merakilo.com.

If you have any complaints these should be addressed in writing to Merakilo LTD, Unit 17F west side industrial estate, st helens, WA9 3AT, UK.

If you are not satisfied with how we have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found at https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

 

Merakilo LTD

Merakilo,

Unit 17F Westside Industrial Estate,

Jackson Street,

St Helens,

WA9 3AT,

United Kingdom.

Company no: 09939948

VAT Number: 289498226

Email: info@merakilo.com

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