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SHIPPING & DELIVERY

ALL ORDERS MADE ON THE MERAKILO WEBSITE ARE DISPATCHED FROM THE UK. WE AIM TO GET ALL ORDERS OUT ON THE SAME DAY; HOWEVER, DUE TO VOLUMES THIS IS NOT ALWAYS POSSIBLE. TRACKING NUMBERS, IF APPLICABLE, ARE INCLUDED IN DISPATCH CONFIRMATION EMAILS.WHEN SELECTING OUR ‘UK VIP SHIPPING’ DELIVERY METHOD, THE CUT-OFF POINT FOR GUARANTEED NEXT DAY DELIVERY IS 15:00 GMT. ORDERS PLACED AFTER THIS PERIOD WILL BE DISPATCHED THE FOLLOWING DAY.MERAKILO CANNOT BE HELD ACCOUNTABLE FOR PARCELS DELAYED TO REASONS BEYOND OUR CONTROL, INCLUDING BUT NOT LIMITED TO THE FOLLOWING:
CUSTOMS, SERVICE STRIKES, CIVIL COMMOTION, RIOT, INVASION, TERRORIST ATTACK OR THREAT OF TERRORIST ATTACK, WEATHER, NATURAL DISASTERS, FIRE, EPIDEMICS OR FAILURE OF PUBLIC OR PRIVATE TELECOMMUNICATIONS NETWORKS

CUSTOMS

COUNTRIES OUTSIDE OF THE EUROPEAN UNION MAY BE SUBJECT TO ADDITIONAL DUTIES TO BE PAID.AS THE RECIPIENT, YOU ARE LIABLE FOR ALL IMPORT DUTIES, CUSTOMS AND LOCAL SALES TAXES LEVIED BY THE COUNTRY YOU RESIDE IN; PAYMENT OF THESE IS NECESSARY TO RELEASE YOUR ORDER FROM CUSTOMS ON ARRIVAL.THE FINAL VALUE OF YOUR ORDER DOES NOT INCLUDE ANY ADDITIONAL DUTIES REQUIRED. THE CARRIER, PRIOR TO DELIVERY, WILL INFORM YOU OF THE ADDITIONAL DUTIES.IF YOU REFUSE TO PAY THE DUTIES TO RELEASE YOUR ORDER, THE ORDER WILL SUBSEQUENTLY BE RETURNED BACK TO THE MERAKILO WAREHOUSE AND REFUNDED. A SHIPPING & HANDLING FEE MAY BE DEDUCTED FROM YOUR REFUND. BY LAW, MERAKILO IS REQUIRED TO STATE THE CORRECT AMOUNT PAID FOR ANY OUTGOING INTERNATIONAL PACKAGE. ANY REQUESTS TO CHANGE THIS INFORMATION WILL BE DENIED.

GIFT CARDS

ONCE A GIFT CARD HAS BEEN ISSUED, THE CARD BECOMES THAT CUSTOMERS’ PROPERTY.GIFT CARDS CANNOT BE USED IN THE PURCHASE OF ANOTHER GIFT CARD.MERAKILO RESERVES THE RIGHT TO REFUSE OR CANCEL A GIFT CARD WITHOUT ANY FURTHER DISCUSSION.GIFT CARDS HAVE A VALIDITY OF 12 MONTHS, AND DON’T NEED TO BE SPENT ALL AT ONCE.GIFT CARDS ARE ONLY VALID ON THE SITE IN WHICH THEY HAVE BEEN PURCHASED FROM. I.E. UK.MERAKILO.COM GIFT CARD PURCHASES CAN ONLY BE UTILISED ON THE UK.MERAKILO.COM STORE. IF A GIFT CARD IS USED AS PAYMENT, REFUNDS WILL BE REFUNDED BACK ONTO THE ORIGINAL GIFT CARD

PROMOTIONAL OFFERS

PROMOTIONS MAY VARY ACROSS STORES.TO QUALIFY FOR FREE SHIPPING, YOU NEED TO ORDER FROM YOUR DEDICATED STOREINTELLECTUAL PROPERTY RIGHTSMERAKILO OWNS ALL INTELLECTUAL PROPERTY RIGHTS IN THE WEBSITE AND IN THE MATERIAL PUBLISHED ON IT. THESE WORKS ARE PROTECTED BY COPYRIGHT LAWS WORLDWIDE.PERMISSION IS GRANTED TO TEMPORARILY DOWNLOAD ONE COPY OF THE MATERIALS (INFORMATION OR SOFTWARE) ON MERAKILO LTD'S WEB SITE FOR PERSONAL, NON-COMMERCIAL TRANSITORY VIEWING ONLY. THIS IS THE GRANT OF A LICENSE, NOT A TRANSFER OF TITLE, AND UNDER THIS LICENSE YOU MAY NOT: MODIFY OR COPY THE MATERIALS, USE THE MATERIALS FOR ANY COMMERCIAL PURPOSE, OR FOR ANY PUBLIC DISPLAY (COMMERCIAL OR NON-COMMERCIAL);ATTEMPT TO DECOMPILE OR REVERSE ENGINEER ANY SOFTWARE CONTAINED ON MERAKILO LTD'S WEB SITE; REMOVE ANY COPYRIGHT OR OTHER PROPRIETARY NOTATIONS FROM THE MATERIALS; OR TRANSFER THE MATERIALS TO ANOTHER PERSON OR "MIRROR" THE MATERIALS ON ANY OTHER SERVER. THIS LICENSE SHALL AUTOMATICALLY TERMINATE IF YOU VIOLATE ANY OF THESE RESTRICTIONS AND MAY BE TERMINATED BY MERAKILO LTD AT ANY TIME. UPON TERMINATING YOUR VIEWING OF THESE MATERIALS OR UPON THE TERMINATION OF THIS LICENSE, YOU MUST DESTROY ANY DOWNLOADED MATERIALS IN YOUR POSSESSION WHETHER IN ELECTRONIC OR PRINTED FORMAT.

AFTER- SALE SERVICE

QUESTIONS, COMMENTS OR REQUESTS REGARDING THESE TERMS AND CONDITIONS OR OUR PRODUCTS SHOULD BE ADDRESSED TO INFO@MERAKILO.COM.IF YOU HAVE ANY COMPLAINTS THESE SHOULD BE ADDRESSED IN WRITING TO MERAKILO LTD, UNIT 17F WEST SIDE INDUSTRIAL ESTATE, ST HELENS, WA9 3AT, UK.IF YOU ARE NOT SATISFIED WITH HOW WE HAVE HANDLED ANY COMPLAINT, YOU MAY WISH TO REQUEST THAT THE COMPLAINT BE REFERRED FOR ALTERNATIVE DISPUTE RESOLUTION (WHERE AN INDEPENDENT BODY CONSIDERS THE FACTS OF THE DISPUTE AND SEEKS TO RESOLVE IT WITHOUT YOU HAVING TO GO TO COURT). DISPUTES MAY BE SUBMITTED FOR ONLINE RESOLUTION TO THE EUROPEAN COMMISSION ONLINE DISPUTE RESOLUTION PLATFORM, WHICH CAN BE FOUND AT HTTPS://EC.EUROPA.EU/CONSUMERS/ODR/MAIN/?EVENT=MAIN.HOME2.SHOW MERAKILO LTD MERAKILO, UNIT 17F WESTSIDE INDUSTRIAL ESTATE, JACKSON STREET, ST HELENS, WA9 3AT, UNITED KINGDOM. COMPANY NO: 09939948 VAT NUMBER: 289498226 EMAIL: INFO@MERAKILO.COM

PRICES/CURRENCY

THE PRODUCT PRICES DISPLAYED ON THE WEBSITE ARE INCLUSIVE OF VALUE-ADDED TAX (VAT). SHIPPING RATES ARE APPLIED PER ORDER. THE EXACT SHIPPING RATES DEPEND ON THE COUNTRY WHERE YOUR ORDER IS BEING DELIVERED.

2.1 PRICES MAY VARY ACROSS STORES.

CONVERSION RATES MAY APPLY.

2.2 PRICE CHANGES

MERAKILO RESERVES THE RIGHT TO CHANGE THE PRICE OF A PRODUCT AT ANY TIME WITHOUT ANY FOREWARNING. ANY ORDERS PLACED PRIOR TO THIS CHANGE CANNOT BE AMENDED TO THE REVISED PRICE.

PLACING AN ORDER

• FIND THE PRODUCT(S) YOU WANT ON THE MERAKILO WEBSITE

• SELECT THE SIZE YOU REQUIRE AND PRESS ‘ADD TO BASKET’

• ONCE YOU’VE ADDED ALL OF THE ITEMS TO YOUR BASKET, SELECT CHECKOUT OPTION YOU WILL BE ASKED TO INPUT YOUR SHIPPING & BILLING DETAILS

• REVIEW YOUR ORDER TO ENSURE ALL ITEMS & DETAILS ARE CORRECT

• PRESS ‘PLACE ORDER’

• YOU WILL THEN RECEIVE AN ORDER CONFIRMATION VIA EMAIL TO THE EMAIL ADDRESS PROVIDED AT THE TIME OF ORDERING IN THE UNLIKELY CIRCUMSTANCE WE’D BE UNABLE TO FULFILL YOUR ORDER FOR WHATEVER REASON, AN EMAIL WILL BE SENT TO THE ADDRESS SUPPLIED BY YOURSELF WHEN YOU PLACED THE ORDER EXPLAINING THE ISSUE THAT MAY HAVE AROSE. REMEMBER TO CHECK YOUR BASKET AND DELIVERY INFORMATION TO ENSURE YOUR ORDER IS CORRECT BEFORE PRESSING THE ‘PLACE YOUR ORDER’ BUTTON, AS WE MAY NOT BE ABLE TO AMEND YOUR ORDER ONCE IT HAS BEEN SUBMITTED.